Website Usage Terms and Conditions

TERM AND CONDITION

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, along with the privacy policy, which governs Madad Services LLC's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website or app. The term ' Madad Services LLC's ' or 'us/we' refers to the owner of the website whose registered office is [Dhaharan, Saudi Arabia]. Registration number is [2052100503]. The term 'user' or 'you/ for you' refers to the user or viewer of our website or app.The use of this website is subject to the following terms and conditions of use:

GENERAL CONDITIONS

We may collect the following information:

  • User / You agree that Madad Services LLC (Website) represents a platform to facilitate e-commerce between the user "you" and the sellers on (the Website), and Madad Services LLC does not represent a party to any commercial or services provided by sellers to the user/you.
  • User / You agree to Madad pxServices LLC's Privacy Policy.
  • The content of the pages of this Website is for your general information and use only. It is subject to change without notice.
  • User / You agree to submit your personal information and agrees that it is meant to facilitate receiving all the services offered through the website, and to improve and expand the management and delivery process.
  • We do not provide any guarantee as to the accuracy of timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we exclude liability for any such inaccuracies or errors to the extent permitted by law.
  • Your use of any information or materials on this Website is entirely at your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.

  • You are prohibited from breaching our copyrights by copying or imitating the owned or licensed materials to us including but not limited to the design, planning, appearance and graphics on Madad Services LLC's Website
  • Using the Website by the user for a purpose different than its primary purpose (trade transactions services including selling and purchasing) may lead to legal liability.

  • User/ You have the right to file a complaint to Madad Services LLC in connection with an act or a breach of the system by one of the sellers on the site through contacting the company legal department on privacy@madad.sa
  • We reserve, at our own discretion, the right to change, modify, add or delete any parts of these terms and conditions at any time, by using this site, you are bound by any change in these terms and conditions. Therefore, it is preferred to review the effective date listed below from time to time.

  • Any dispute arising out of your use of this Website is subject to the laws and regulations in force in the Kingdom of Saudi Arabia.
PAYMENT POLICY 
  • User / You agree to pay for any product/products you purchase by one of the following ways:
    • Transfer the amount to Madad Services LLC's bank account, then Madad Services LLC will transfer the amount to the Seller's bank account, which you purchase the product/ products from.
    • Paying the amount to the Seller upon receipt of the products.
    • Deferred payment agreement with the seller by, for example, but not limited to, promissory note, letter of payment, check.
  • User / You agree that Madad Services LLC will not be legally responsible for any disputes that may arise between you and the seller resulting from deferred payment or payment upon receipt.
  • User / You agree that the seller will issue the invoices for the commercial transaction between you/user and him/seller. Madad Services LLC will not have any responsibility in this regard.
  • User / You agree to submit your personal information and agrees that it is meant to facilitate receiving all the services offered through the website, and to improve and expand the management and delivery process.
  • we do not provide any guarantee as to the accuracy of timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we exclude liability for any such inaccuracies or errors to the extent permitted by law.
  • Your use of any information or materials on this Website is entirely at your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.
  • You are prohibited from breaching our copyrights by copying or imitating the owned or licensed materials to us including but not limited to the design, planning, appearance and graphics on Madad Services LLC's Website.
  • Using the Website by the user for a purpose different than its primary purpose (trade transactions services including selling and purchasing) may lead to legal liability. User/ You have the right to file a complaint to Madad Services LLC in connection with an act or a breach of the system by one of the sellers on the site through contacting the company legal department on privacy@madad.sa
  • We reserve, at our own discretion, the right to change, modify, add or delete any parts of these terms and conditions at any time, by using this site, you are bound by any change in these terms and conditions. Therefore, it is preferred to review the effective date listed below from time to time.
  • Any dispute arising out of your use of this Website is subject to the laws and regulations in force in the Kingdom of Saudi Arabia.
PROUDCTS RECEIVING AND RETURNING POLICY 
  • User/ you agree, when you make a product purchase through the Website, that you will receive the purchases from the seller at the time of receipt and sign and stamp on the purchases receipt statement represented by the seller.
  • User / You agree that you are entitled to cancel the request and retrieve the amounts that you have paid to the seller, at Madad Services LLC discretion, only in one of the following cases:
    • The order has been delayed for more than 3 working days from the agreed period with the seller, the cancellation request must be prior to receipt of the products; or
    • The contents of the order have been damaged or functionally errored; or
    • The contents of the order are not compatible with the specified standards on the seller's page on Madad Services LLC's Website.
  • User / You agree that in case of your refusal to receive the goods from the seller, the seller has the right to refrain from returning the amounts that you have paid.
PRIVACY POLICY 

Data Collection

Registration information, account information, activities information, event information and general browsing information is associated with the commercial entities, collectively referred to as ("commercial data"). Personal information which collects individual’s data referred to as ("personal data").

  • User / You agree to provide certain categories of commercial data and personal data (as provided at the time of information collection). In the case where no commercial data or personal data was provided, we will not be able to complete the registration process or provide our products or services to the user / you.
  • The following personal information may be stored to be used by us or by third parties, including but not limited to:
  • user preferences (“Registration Information"), at the time the user logs in to the site including a username, address, telephone number, fax number, email, and date or year of birth, or both.
  • international bank account numbers (IBAN) and billing information and delivery information and tracking information from checks or money orders (“Account Information") regarding any deals or scheduled services under our own buyer protection plans provided by our Website, in order to facilitate buying and selling process.
  • ("Commercial Activities Information") including, types and specifications of goods, pricing and delivery information, and any commercial dispute records, when making or facilitating the sale and purchase through the Website.
  • (“browsing information") for purchases and browsing the Website and our application including, Internet Protocol addresses (IP) (devices digital ID) and browsing models and user behavioral models and statistical information about the site and the application and their visitors including, the operating system and software, hardware and browsed pages’ characteristics and meetings numbers and individual visitors.
PERSONAL INFORMATION USE 
  • User / you agree to our use of your financial information, as sensitive information with bearing all the legal responsibilities arising from such use, such as the way you pay your dues (valid credit card number or its type or expiration date or other financial information). We will use this information for purposes of processing and the completion of any required commercial process, and this information may be disclosed to third parties as necessary to complete the required purchase process.
  • User / you agree to share some of this information for our research purposes with our consultants and partners, professionals and other parties; note that the subject of sharing information would be limited only to the non-personal financial information. In the case of a desire on our part to the use of personal information for a specific purpose, we would then request your consent. Once approved, you may revoke consent at any time with respect to future use of your information.
  • User / You agree that we may share your information, mentioned above in the second paragraph of data collection article, with other parties, for example, our dealers and our representatives and our services providers and other parties providing the services on our behalf and other representatives for a limited purpose. These services may include money transfer processing, customer service, marketing assistance, work and sales analysis, support site function and payment order processing and support other features provided through the Website. The service suppliers may be allowed to access the personal information needed to conduct their duties but this access does not entitle them to share or use this information for any other purposes. For this, you exonerate Madad Services LLC from any legal liabilities regarding other parties’ usage to this information.
  • User / you agree to our use of your information in order to contact you or provide you with information designed in some cases to your interests, such as marketing communications and administrative notifications and product offer and relevant communications to your use of the Services. By your consent to this policy, you expressly agree to receive this communication, you can choose later not to receive communications from this type at any time by unsubscribing selection.
  • If you provide us with any personal data, you authorize us to collect, keep and use these personal data for the following purposes without limitation:
    • User Preferences (“Registration Information"), at the time user logs on the Website including the user's name and address, telephone number, fax number, email, and date or year of birth, or both;
    • to provide an enjoyable experience of using the Website;
    • verify your identity and eligibility for registration as a user of the Website;
    • move forward in the process of registering as a user and keep your registration and control it;
    • to provide you with customer service;
    • facilitate communication between buyers and sellers on the Website;
    • to provide new products and services<.span>
    • to improve the effectiveness of the Website and our services and offerings
    • Deliver the products and services you have requested;
    • Manage your account, and enhance your customer service support.
    • Do research and analysis about the use of or interest in our products, or services, or our content, products, services or content offered by others;
    • Communicate and reach to you via e-mail, postal address, and telephone about products or services that may be of interest to you either from our side or from other subsidiaries of Madad Services LLC.
    • Develop and display content and appropriate advertisement that suits your interests on our Website and other Websites;
    • Enforce or exercise any rights set out in these terms and conditions.
    • Manage our business;
  • User / You agree that we may disclose your personal, commercial, and financial information, if we believe that it is imposed by law or if such measures are necessary to a reasonable extent in order to:
    • Comply with the legal or judicial orders, such as the court's decision or summons;
    • enforce this policy, or agreements, or other policies;
    • Respond to allegations of violation of people's rights;
    • Respond to your requests for customer service;
    • Investigate and prohibit unauthorized or illegal transactions or other activities;
    • Protect everyone's rights and safety.
DISCLOSURE OF PERSONAL DATA 

Registration information, account information, activities information, event information and general browsing information is associated with the commercial entities, collectively referred to as ("commercial data"). Personal information which collects individual’s data referred to as ("personal data").

  • You agree that we may disclose and transfer your personal data to service providers who are working for us to help us provide more services to you (for example, but not limited to: data entry, database management, promotion campaigns, warnings about products, delivery services, payment period extension services, and membership verification services) (“service providers").
  • You agree that we may disclose and transfer your personal data to Madad Services LLC's Subsidiaries.
  • All information may be publicly available on the Website and thus can be accessed by any internet user. Any information that is voluntarily exposed to us by you, can be used as general information in the website. As a result, you have to waive all your intellectual property rights (for example, but not limited to, confidentiality rights and copyrights) regarding this information. You should also be careful when deciding to include personal information or private property in the information you voluntarily send to us.
  • All your information may be shared with banks or vendors to implement and complete your transactions on the site. In addition, we may use your account information to determine credit eligibility, and in such a process, we may need to make the account information available to banks or credit agencies. Despite the fact that we have internal procedures to keep your account information and other personal data safe and secured from intruders, there is no guarantee that these measures can overcome all the risks of theft, loss, or misuse.
  • We may provide statistical information to third parties, but when that happens, we do not provide personal information without your permission.
THE RIGHT TO ACCESS /EDIT PERSONAL DATA 
  • You can always verify or request the removal or correction of your registration information.
  • If you have any concerns or questions regarding this privacy policy, or if you want to access or edit your personal data, then you can send your request to the following e-mail: privacy@madad.sa
  • In accordance with the applicable regulations, we reserve the right to impose reasonable expenses on you to deal with any of accessing or editing the data requests.
COOKIES 
  • We use data collection, such as "cookies" on certain pages in our Website, which is a small amount of data saved by users for record-keeping purposes. We also use the cookies to store your information and keep track of your visits to our website.
  • The cookies will be sent to your computer hard drive only if you have accessed the Website by using a computer. In the case where the cookies are not canceled or deleted, every time you use the same computer to access the Website, the modular network service will be notified about your visit to the Website, and therefore we may know about your visit and your usage pattern of the site.
  • In general, we use cookies to identify you, which enables us to do the following:
    • Have access to your registration or account information, so you do not have to re-enter the information every time;
    • Collect statistical information about the users' usage;
    • Studying the pattern of website visits which will help in targeting the users by advertising according to their interests.
    • Assist our partners in tracking users visits to the website and processing their orders.
    • Track the progress and participation in promotional campaigns.
External Links 

The service can contain from time to time external links to sites and Internet resources (external links). You, as a user, must acknowledge and declare that we do not have any responsibility for the content or opinions, advice, statements or offers or availability of any external link, because the interaction or your business transactions with third parties are solely between you and the third party. Terms of use and privacy policies of any third party may differ significantly from our conditions and policies. Therefore, we suggest you review the terms of use and privacy statement for these external links prior to use.

Minors 

We do not collect or ask intentionally about any information from anyone under the age of 18 (minors) and do not allow minors to intentionally sign up to apply for the service because this service and its contents are not directed to children. If we know that we have collected personal information about children under the age of 18 without parental consent, we will delete that information. Please contact our legal department on privacy@madad.sa If you believe that there is a child under the age of 18 that has provided us with personal information.

Security Measures 
  • Our staff will never ask you for your password in any phone call or in an e-mail. If you are sharing your computer with others, you should not choose to save your registration information (for example, user ID and password) on a multi-user computer, and you should remember to log out of your account and close your browser window when your session is over.
  • We, in Madad Services LLC, follow personal information protection standard that protects against unauthorized access or unauthorized modification or disclosure of such information. These standards include storage and processing practices, as well as physical security measures. Despite that, we do not offer here promises or assurances that the security measures we implement will prevent illegal access to the information. You must take into account that the personal identification or your communication information won't always remain private, so we encourage you to review the accuracy of the information so that you are ready for it to be revealed.
  • Users must always be cautious on how to deal with, and disclosure of, their personal information.
  • To help protect the security and privacy of your personal information, you are responsible for taking all reasonable steps to ensure that no unauthorized person has access to your password or account, if possible, taking into account the following:
    • Control the release and the use of usernames and passwords, codes, and all personal information.
    • Authorize, monitor, and control access and the use of your account and your password; and
    • Avoid sending personal information through unsecured e-mail.
DISCLAIMER 

Madad Services LLC will not be responsible for:

  • Failure to immediately notify the existence of a violation of your private personal information;
  • Failure to immediately notify the concerned financial institutions or banks for the loss, misuse or theft of financial information, or the improper use of your account or registration.
  • Any products listings inclusion should be in accordance with these guidelines of Madad Service LLC:

    • Madad Service LLC (website), at its discretion, has the right to amend, delete or reject any photos, description or inappropriate or unrelated keywords to the products.
    • Madad Service LLC (website) prohibits the seller from publishing, selling, purchasing or inserting some particular products, please refer to the Products Listing Policy.
    • Madad Service LLC (website) examines the products lists by the member (seller) and classifies the listed products. The list of products that do not follow the Products Listing Policy will be under the category of "Incomplete". This category will not appear on the Website or in search results.
    • Products lists must include all details about addresses, product description, shipping process, and payment information.
    • All products information must be correct and meet all legal requirements.
    • The product images and the keywords must match the provided information, descriptions, and details.
    • The product information, description, and details must be clear, accurate, and consistent in the entire insertion list.
    • The member (seller) must specify the terms and conditions of purchasing any of his products.
    • The member (seller) must avoid presenting the product poorly.
    • All the provided information in the products lists must be in the Arabic language, and Madad Service LLC (website) reserves the right to correct any grammatical and spelling mistakes
    • Madad Service LLC (website) reserves the right to transfer any information about the products offered in the wrong category to the appropriate category or reject any information about the products offered in the wrong category.
    • Madad Service LLC (website) reserves the right to transfer any information about the products offered with wrong product catachrestic to the appropriate product characteristic or reject any information about the products offered with wrong product catachrestic.
    • Member (seller) must always use the product's correct name or title to ensure the possibility of finding the member's (seller) product by the buyers when searching. Member (seller) must also avoid inaccurate products names, generic names and unreverent names.
    • Member (seller) is prohibited from presenting the product more than once, and the violation of this rule leads to imposing penalties on the member (seller). Please refer to the Duplicate Products Lists Policy.
Preamble 

This policy considered as an appendix of the main agreement, E-Commerce Service Agreement, concluded between Madad Service LLC as the First Party and the Member (Seller) as the Second Party. This policy prohibits listing duplicate products by the Member (Seller) in Madad Service LLC's website. The purpose of this prohibition is to improve the Member's (Seller) experience with Madad Service LLC (Website).

Definition 
  • The insertion of duplicate products listings means placing the products with identical or similar information and descriptions to those products already and currently available on the same platform by the same member (seller).
  • To avoid treating your listings as duplicates make sure you clearly show the differences in the title, keywords, price, product specifications, product identification, product description, condition, photo and specific listing specification.
  • A product is considered a duplicate, by Madad Service LLC's discretion, if there are no fundamental differences between two or more of the products in the member (seller) listings.
Penalties 
  • If a product listing is found to be a duplicate, it will be subject to the following:
    • Removal؛ and
    • Limitation on the search results (makes the Member's (Seller) products displays in the final search results).
  • If a serious violation of this policy is founded, by Madad Service LLC (Website), Madad Service LLC determines one of the following penalties:
    • Removal؛ and
    • Limitation on the search results (makes the member's (seller) products displays in the final search results).