How it works for buyers

If you are an individual who runs an unregistered business, on Instagram for an instant, you can still create a buyer account. However, you need to have a commercial name.

Verifying your account allows you to purchase your needed supplies using all 3 different payment methods available (wallet, COD, & Credit Purchase) as well as allowing you to order free samples.

You need the following documents to verify your account:

You also need to set your location, specify the payment methods that you accept and cities you deliver to. Once all documents are submitted, Madad’s team will review it and grant you full access to use the dashboard and enjoy selling your goods.

You can check your account approval status as shown below:

Payment Process

In Cooperation with the National Commercial Bank (NCB), each buyer gets assigned an IBAN that is linked to their wallet within Madad Marketplace (the web-site),upon account creation. Please top up your wallet using the provided IBAN before purchasing your needed supplies. It may take a few hours for the amount to be reflected on your account. If the money was transferred after 3 pm, it may take up to 24 hours for your account to be credited with the amount. Your wallet balance is shown in the top navigator, and now you can enjoy shopping using your wallet.

Only verified buyers can enjoy purchasing their goods using the other payment methods : Cash on Delivery and Credit Purchase.


Once you verify your account, Cash on Delivery and Credit Purchase payment methods will be available to you depending on whether the seller provides them or not. You will simply be able to choose the payment method you desire for each product you buy before you add it to cart.


Once the order is placed using any of the 3 payment methods, a delivery code will be sent to you via email for each order you placed. Please provide this code to the seller once the order is delivered as a proof of delivery. For example, if you purchase your needed supplies from 3 different sellers, you will receive 3 different delivery codes each linked to an order number. So please make sure you provide the correct delivery code to the seller when receiving your goods.

Once you have created your buyer's account you can browse through the products and these are two ways you can proceed further with your purchase.

1. Add to Quote

2. Add to Cart

1.Add to Quote: Here is how it works:

i) You can add multiple products from multiple suppliers to your Quote list.

ii) Each of the linked seller will be notified with your asked price.

iii) Seller can either accept your asked price or respond with the counter offer as a final quote.

iv) Once you receive a quote from the seller you can add to cart and proceed to purchase

Please note: Once you receive a quote from the seller you won't be able to change the quantities, edit pricing or make any other counter offers etc.

2.Add to Cart: It is the fastest way to complete your order. This would apply the displayed price to your final order and check out.